Cloud Support Engineer

Results-driven IT professional with 4+ years of experience supporting AWS, Microsoft Azure, and Google Cloud environments. Proven success delivering Tier 1/2 support for enterprise clients at Microsoft and Google. Skilled in troubleshooting, networking, and system configuration. Currently pursuing CCNA certification.

Seeking: Entry-Level IT Support | Cloud Support | Network Support

Contact Me

Technical Skills

Cloud

AWS (EC2, S3, IAM), Azure App Service, Google Cloud

Networking

TCP/IP, DNS, DHCP, VPN, CCNA (In Progress)

Systems

Linux, Windows Server, Docker, Git

Programming

JavaScript, C#, SQL, Java

Testing

JMeter, Functional Testing, QA

Support

Tier 1/2 Support, SLA, Ticketing Systems

Projects

Projects demonstrating my web development and problem-solving skills.

Portfolio Website

Personal portfolio built using HTML and CSS to showcase my skills, experience, and projects with a modern responsive design.

Skills: HTML, CSS

Live Demo

LaunchCode Liftoff Project

Full-stack web application developed during LaunchCode program, demonstrating frontend and backend integration.

Skills: Web Development

Details

HTML Me Something

Static website built using HTML and CSS focusing on structure, layout, and styling fundamentals.

Skills: HTML, CSS

View Project

Professional Experience

Azure App Service Support Engineer

Microsoft (Apex Systems) | Aug 2022 – Feb 2024

  • Delivered Tier 2 cloud support for enterprise customers
  • Resolved complex Azure App Service issues
  • Improved SLA compliance and customer satisfaction

Tech Support Engineer

Google (Infosys) | Sep 2021 – Jul 2022

  • Supported Google Workspace (Gmail, Drive, Meet)
  • Resolved user and system issues

Fleet Support Specialist

Ali Limo Service | Feb 2024 – Present

  • Developed SQL database for fleet tracking
  • Improved operations and reduced downtime

Contact

GitHub | LinkedIn